Terms & Conditions

Welcome to Big Cat Tours (the "Website").

This website is operated by Big Cat Tours, an independent private travel and tourism service provider based in Sawai Madhopur, Rajasthan, India.

Throughout this website, the terms "You", "Your", "Customer", or "User" refer to the person accessing the website or requesting our services. The terms "We", "Us", "Our", or "Big Cat Tours" refer to the business operating this website.

By accessing this website, submitting an enquiry, making a booking request, or using any service provided by Big Cat Tours, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Important Notice

Big Cat Tours is an independent private travel and tourism service provider. We are not a government entity, government department, or Forest Department, and this website is not the official website of Ranthambore Tiger Reserve, the Rajasthan Forest Department, or the Government of India.

Big Cat Tours provides travel assistance and tourism-related arrangements, including safari booking assistance, accommodation, transportation, sightseeing, and customized travel packages.

Safari permits, zone allocation, vehicle allocation, park entry permissions, park closures, safari timings, and other regulatory decisions are determined by the applicable authorities and booking systems.

Safari Zone Allocation

Customers may request a preferred safari zone where the applicable booking system allows such a request.

However, a particular zone cannot be guaranteed unless it is specifically confirmed through the applicable reservation system.

Final safari zone allocation is determined by the applicable authority or reservation system and is outside the control of Big Cat Tours.

Waiting List / Limited Availability Booking

Where a safari booking request is placed under a waiting list or limited availability category, confirmation depends on availability and the applicable reservation system.

• Morning safari waiting requests may be confirmed according to the applicable booking schedule.
• Evening safari waiting requests may be confirmed according to the applicable booking schedule.
• Confirmation is not guaranteed until the reservation is successfully confirmed.
• Customers will be informed of the booking status where applicable.

Big Cat Tours does not control the availability or final confirmation of government-issued safari permits.

Non-Refundable Safari Payments

Safari cancellation and refund conditions depend on the applicable booking rules and the status of the safari permit.

Once a safari permit has been confirmed and the applicable booking conditions treat the permit as non-refundable, the payment may not be refundable.

Where a current or limited-availability booking is not successfully confirmed, any refund will depend on the applicable payment and booking conditions.

Customers should carefully check their travel dates and visitor details before making payment.

Liabilities and Additional Charges

Prices communicated to customers may include applicable safari charges, service charges, taxes, transportation charges, hotel charges, or other agreed costs.

Government fees, taxes, fuel costs, hotel rates, transportation charges, guide-related charges, or other mandatory third-party costs may change from time to time.

Where an additional mandatory charge becomes applicable, the customer may be required to pay the additional amount.

Important Information for Current / Tatkal Safari Reservations

1. Advance Requests: Customers are encouraged to submit current or limited-availability safari requests as early as possible.
2. Confirmation Is Not Guaranteed: Submitting a request or making a payment does not by itself guarantee confirmation of a safari permit.
3. Safari Zones: Customers may communicate a preferred zone where permitted by the applicable booking system.
4. Zone Availability: A requested zone cannot be guaranteed unless it is specifically confirmed.
5. Vehicle Availability: The final vehicle type is subject to availability and the applicable booking system.

Reminders for Safari Booking

• Safari reservations may require full or partial payment in advance depending on the service.
• Every visitor must provide and carry the identification documents required for the applicable reservation.
• Confirmed safari permits may be non-refundable where required by the applicable booking conditions.
• A confirmed reservation may not be transferable or rescheduled where such changes are not permitted under the applicable booking rules.
• The identification document used for the reservation should be carried during the safari where required.
• Foreign visitors may be required to provide valid passport information for safari reservations.
• Safari permits and availability are subject to the applicable reservation system and availability at the time of booking.
• The park or individual safari areas may be closed or restricted because of weather, safety, wildlife management, government decisions, or other operational reasons.
• If applicable fees or mandatory charges change, the customer may be required to pay the difference according to the relevant booking conditions.
• Visitors should arrive at the designated boarding or reporting location at least 15 minutes before the scheduled safari departure time, or earlier if instructed in the booking confirmation.
• Late arrival may result in the customer missing the safari and may not qualify for a refund or rescheduling where the applicable booking conditions do not permit it.

Safari Booking Confirmation

Payment received by Big Cat Tours does not automatically mean that a government safari permit has been issued or confirmed.

A safari booking is considered confirmed only after the relevant reservation has been successfully processed and confirmation is available through the applicable booking system or service provider.

Customers will be informed of the booking status where applicable.

Safari Cancellation and Refunds

Cancellation and refund eligibility depends on the type of service booked and the applicable cancellation conditions.

Confirmed safari permits may be non-refundable once issued, where required by the applicable booking rules.

Refunds may not be available in situations including:

• Customer cancellation of a non-refundable confirmed booking
• Missing a scheduled safari
• Late arrival at the boarding location
• Incorrect passenger information
• Incorrect or incomplete identification details
• Failure to carry required identification documents
• Change in personal travel plans
• Failure to comply with applicable park rules
• Wildlife or tiger sightings not occurring

Where a refund is applicable, it will generally be processed through the original payment method, subject to applicable payment processing procedures.

Important Note Regarding Park Authorities

Safari permits, park entry, zone allocation, vehicle allocation, operating hours, closures, and other park-related decisions are outside the control of Big Cat Tours.

Such decisions are made by the applicable authorities and/or reservation systems.

Big Cat Tours cannot guarantee that a safari will operate exactly as requested where circumstances outside our reasonable control affect the reservation.

Wildlife and Tiger Sighting Disclaimer

Ranthambore is a natural wildlife habitat. Animals move freely according to natural conditions and behaviour.

Therefore, Big Cat Tours does not guarantee tiger sightings or sightings of any particular animal.

We also do not guarantee:

• A specific tiger
• A specific animal
• A specific wildlife encounter
• A specific safari route
• A specific safari zone
• A particular photographic opportunity

Wildlife sightings depend on natural factors including animal movement, weather, season, forest conditions, water availability, temperature, and other environmental circumstances.

Identity Documents

Customers are responsible for providing accurate information and the identification documents required for their reservation.

Indian visitors and foreign visitors may be required to provide different forms of identification according to the applicable reservation rules.

Foreign visitors may be required to provide valid passport information.

Incorrect or incomplete information may result in a reservation problem or denial of entry by the applicable authority.

Hotel and Accommodation Bookings

Where requested by the customer, Big Cat Tours may assist with hotel and accommodation arrangements.

Hotel bookings are subject to the individual hotel's availability, pricing, check-in and check-out policies, cancellation conditions, and guest policies.

Where applicable, the hotel's own cancellation and refund policy will apply to the accommodation booking.

Transportation

Big Cat Tours may assist with transportation arrangements including railway station transfers, airport transfers, local transportation, sightseeing, and private vehicle arrangements.

Transportation services may be provided by independent third-party operators. Availability and operational conditions may vary.

Traffic, weather, road conditions, vehicle problems, government restrictions, and other circumstances may affect transportation schedules.

Customized Travel Packages

Big Cat Tours may provide customized travel arrangements that can include safari assistance, accommodation, transportation, sightseeing, and other agreed services.

The inclusions, exclusions, price, duration, and applicable conditions of a customized package will be communicated to the customer before confirmation.

Additional services requested after confirmation may involve additional charges.

Customer Responsibilities

Customers are responsible for:

• Providing accurate and complete information
• Providing valid identification where required
• Arriving at the designated location on time
• Following applicable park and wildlife regulations
• Following instructions from safari personnel
• Respecting wildlife and the natural environment
• Maintaining appropriate behaviour
• Taking care of personal belongings

Wildlife Protection and Safari Rules

Visitors must follow all applicable wildlife and park regulations during their safari.

Visitors should not disturb, feed, tease, attract, or otherwise interfere with wildlife.

Visitors must follow instructions given by authorised safari personnel and must not leave the designated vehicle or route unless permitted.

Any violation of applicable park rules may result in penalties or other action by the relevant authorities.

Personal Belongings

Customers are responsible for their personal belongings, including mobile phones, cameras, luggage, money, passports, identification documents, and electronic equipment.

Big Cat Tours is not responsible for loss, theft, or damage to personal belongings except where liability cannot legally be excluded.

Third-Party Services

Some services may be provided or fulfilled by independent third-party service providers, including hotels, resorts, transportation operators, drivers, guides, and other tourism service providers.

Third-party services are subject to the provider's availability, policies, terms, and operational conditions.

Big Cat Tours does not control the independent operations of third-party providers, but we will make reasonable efforts to assist customers with service-related concerns.

Force Majeure

Big Cat Tours shall not be responsible for delays, interruptions, modifications, or inability to provide a service caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, heavy rainfall, extreme weather, park closures, government restrictions, public emergencies, transportation disruptions, technical failures, security restrictions, strikes, or other unavoidable circumstances.

In such circumstances, refunds, rescheduling, or alternative arrangements will depend on the applicable policies of the relevant authority or service provider.

Privacy

When you contact Big Cat Tours or request our services, we may collect personal information necessary to process your enquiry or booking.

Our collection and use of personal information is described in our Privacy Policy.

Website Information

We make reasonable efforts to keep the information published on our website accurate and useful.

However, travel information, prices, availability, operating schedules, regulations, hotel policies, and other information may change.

We cannot guarantee that all information displayed on the website will remain current at all times.

External Links

Our website may contain links to third-party websites.

These websites operate independently and may have their own terms, privacy policies, and conditions. Big Cat Tours does not control or guarantee the content, availability, or privacy practices of external websites.

Limitation of Liability

Big Cat Tours provides travel assistance and tourism-related services. To the extent permitted by applicable law, we are not responsible for losses, delays, inconvenience, or expenses resulting from circumstances outside our reasonable control.

This may include government decisions, safari availability, zone allocation, park closures, weather conditions, wildlife behaviour, traffic delays, hotel issues, transportation issues, or incorrect information provided by the customer.

Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded under applicable law.

Government and Forest Department Disclaimer

Big Cat Tours is an independent private travel and tourism service provider.

We are not:

• The Government of India
• The Government of Rajasthan
• The Rajasthan Forest Department
• Ranthambore Tiger Reserve
• A government department or authority
• The official website of Ranthambore Tiger Reserve

Safari permits, zone allocation, park timings, entry permissions, government fees, closures, and other regulatory decisions are determined by the applicable authorities and reservation systems.

Customer Agreement

By requesting or booking a service through Big Cat Tours, the customer confirms that:

• The information provided is accurate.
• They have read and understood these Terms & Conditions.
• Safari availability is subject to applicable booking systems.
• Zone allocation cannot be guaranteed unless specifically confirmed.
• Tiger and wildlife sightings cannot be guaranteed.
• Applicable cancellation and refund conditions have been understood.
• Required identification documents will be provided and carried where required.
• Applicable park and wildlife rules will be followed.

Governing Law

These Terms & Conditions shall be governed by the applicable laws of India. Any dispute shall be subject to the jurisdiction of courts having appropriate jurisdiction in Rajasthan, India, subject to applicable law.

Who We Are

Big Cat Tours is an independent private travel and tourism service provider based in Sawai Madhopur, Rajasthan, India.

We assist visitors with safari booking assistance, accommodation, transportation, sightseeing, and customized travel arrangements.

Big Cat Tours is not the official website of Ranthambore Tiger Reserve or the Rajasthan Forest Department.

Contact Us

For booking assistance, questions, complaints, or clarification regarding these Terms & Conditions, please contact us:

Big Cat Tours
Sawai Madhopur, Rajasthan, India

Phone: +91 7014543770

Email: reservation@ranthamborenationalpark-india.com

Website: https://ranthamborenationalpark-india.com/

Updates to These Terms

Big Cat Tours may update these Terms & Conditions from time to time to reflect changes in our services, business practices, applicable laws, government regulations, or third-party service arrangements.

Any updated version will be published on this page with a revised effective date.

Last Updated: September 2026

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Big Cat Tours
Independent Private Travel & Tourism Service Provider
Sawai Madhopur, Rajasthan, India

Phone: +91 7014543770
Email: reservation@ranthamborenationalpark-india.com

Big Cat Tours is not affiliated with or endorsed by the Rajasthan Forest Department, the Government of Rajasthan, or the Government of India.